Refund and Cancellation Policy
This Refund and Cancellation Policy explains how to cancel subscriptions, request refunds, and manage billing for YEKai services. We are committed to fair, transparent policies that balance user satisfaction with sustainable business operations.
Quick Summary
At YEKai, we offer fair and transparent refund policies designed to protect both users and platform sustainability. New subscribers get a 7-day money-back guarantee, cancel anytime with no fees, and access comprehensive billing support. Questions? Contact us at support@yekai.ai.
Refund Highlights
Key features of our refund and cancellation policy designed to protect your investment
7-Day Money-Back
First-time subscribers get a full refund within 7 days if dissatisfied. No questions asked for new users.
Cancel Anytime
No penalties, no fees, no hassle. Cancel your subscription anytime with full access until period end.
Secure Refunds
Approved refunds processed to your original payment method within 5-10 business days via secure channels.
No Prorated Fees
Keep full access through your billing period even after cancellation. Get the value you paid for.
Fast Response
Refund requests reviewed within 5 business days. Email confirmation within 24 hours of submission.
Fair Policies
Transparent terms for subscriptions, courses, and enterprise contracts. Discretionary refunds for special cases.
7-Day Money-Back Guarantee
New subscribers can request a full refund within 7 days of their initial purchase if dissatisfied. This guarantee applies to first-time subscriptions only and requires less than 10% content usage. We process these refunds without requiring detailed explanations, ensuring a risk-free trial of our platform.
Policy Details
Expand each section to understand our complete refund and cancellation terms
Frequently Asked Questions
Get answers to common questions about our services
Billing Support
Have questions about refunds, cancellations, or billing? Our support team is ready to assist you.
Refund Requests
For all refund and cancellation requests
support@yekai.aiResponse within 5 business days
Enterprise Accounts
Custom contract refund terms (10+ users)
partnerships@yekai.aiContact your account manager
Self-Service
Manage your subscription anytime
Settings → Subscription → Cancel
No fees, instant cancellation
Related Legal Documents
For complete information about your subscription and account, please review: